Refund and Cancellation Policy

This policy explains what happens to event fees if a player withdraws or an event changes. Amounts are in the local currency of the country where the event is held (Canadian dollars for an event in Canada). Please read it before paying: you will be asked to confirm that you have.

1. When payment is due

Payment is requested only after NGTC approves an application. A place is confirmed when payment is received in full. There are no deposits at this time.

2. If you withdraw

Send your request through your NGTC workspace messages or the contact form. The date NGTC receives your written request is the date that counts.

• More than 30 days before the event: full refund of the event fee.
• 15 to 30 days before the event: refund of 50% of the event fee.
• 14 days or fewer before the event, or after the event has started: no refund, unless NGTC fills your place from the waitlist, in which case we refund the fee less a 15% administration charge.

3. Early-bird pricing

Early-bird pricing applies to payment requests issued by the stated deadline, which is firm and will not be extended. The price on your payment request is the price you pay. If you withdraw, refunds are calculated on the amount you paid.

4. If NGTC cancels or changes the event

If NGTC cancels an event, you receive a full refund, or you may choose a credit toward a future NGTC event. If we change the date or venue and you cannot attend the new arrangement, you may withdraw for a full refund. NGTC is not responsible for travel, accommodation or other costs you incur.

5. Weather and safety

If an event is shortened or interrupted for weather or safety reasons, NGTC decides whether to reschedule or adjust the programme. A partial refund may be given where a material part of the programme is not delivered.

6. Injury and illness

If a player cannot attend because of injury or illness, tell us as early as you can. Refunds follow section 2, and NGTC may offer a credit toward a future event at its discretion.

7. Removal for conduct

No refund is due where a person is removed from an event for conduct that is unsafe, abusive or against the Terms of Use.

8. How refunds are paid

Refunds are returned to the person who paid, by the same method where possible, normally within 15 business days of approval.

9. Questions

Use the contact form on the Contact page, or send a message from your workspace.